Open the welcome email

You receive an email from ADITUM with your condominium logo that says "Your account for your unit has been created successfully!".

It shows your username (it is your email address). Then press the gold button "Click here to activate your account!".

Create your password

The button takes you to the "Choose a new password" screen. Type your new password in New password.

The Password strength bar tells you how strong it is. Repeat it in Confirm new password and press "Validate New Password".

Log in

Open the app (or app.aditumcr.com). On "Log in to your account", type your email or username and the password you just created, and press "LOG IN".

Done! You now have access to Aditum. If you forget your password, use "Forgot your password?" on this same screen.

Request the reset

On the login screen, press "Forgot your password?".

The "Reset your password" screen opens. Type the email address you registered with and press "Reset password". (The Back button takes you back to the login.)

Open the reset email

You receive an email titled "ADITUM password reset" that confirms your username (your email).

Press the gold button "Click here to reset your password!".

Create your new password

The button takes you to "Choose a new password". Type the new password, repeat it in Confirm and press "Validate New Password".

Log in with the new password

Go back to the login screen, type your email and your new password, and press "Log in". Done!

Tap your profile picture

In the top-right corner of the screen is your profile picture (red box). Tap it to open your account menu.

Review your account menu

A menu opens with your details (name, condominium, your role —for example Owner— and your email) and these options (red box):

Edit Information, Change password, What's new, Change Language and Log out.

Open "Edit Information"

Tap your profile picture at the top right and, in the menu, choose "Edit Information" (red box).

Update your photo and details

On the "Edit user" screen you can change your photo with "Upload Image" (red box; use a square image) and review the Personhood type.

Under Personal details, fill in: Nationality, ID number, Name and last names. Under Contact and access, verify your mobile number and your email address.

Save the changes

When you finish, press "Accept" at the top right of the screen (red box) to save your information.

Open "Change password"

Tap your profile picture at the top right and, in the menu, choose "Change password" (red box).

Type and confirm your new password

In New password, type the password you want to use; the "Password strength" bar tells you how strong it is. Repeat it in Confirm password (red box) and press "Accept" at the top right (red box).

Open "Change Language"

Tap your profile picture at the top right and, in the menu, choose "Change Language" (red box).

Choose your language

A list appears with the options Español and English (red box). Tap the language you prefer and the app will change right away.

Open the side menu

Tap the ☰ icon in the top-left corner. A panel opens with "Select condominium" and "Select unit" (red box).

Switch condominium

Tap "Select condominium". A search box and the list of available condominiums appear (red box). Tap the one you want to enter it.

Switch unit

Tap "Select unit" to see your units (properties) (red box). Each one shows its number and your role in it (Owner, Tenant or Landlord). Tap the one you want to use.

Tap the bell

At the top of the screen, tap the bell 🔔 icon (red box) to open Activity.

Review your activity

You will see a list of events such as "New visitor entry" and "Visitor exit". Each one (red box) shows the name, the detail (for example, the vehicle license plate) and the date and time.

Open the News section

When you log in, you go straight to News. If you are in another section, come back by tapping "News" in the bottom bar, or open it from the ☰ menu at the top left.

Read each announcement

Each announcement shows its title, the date and time it was posted and the message. Some include images or flyers.

Swipe down to see previous announcements.

Tap "Add comment"

Below the news item you are interested in, tap the "Add comment" field.

Write and post

Type your comment. The "Cancel" and "Post" buttons will appear. Press "Post" to send it (or "Cancel" if you change your mind).

Go to "Make reservation"

Open Reservations in the bottom bar and tap "Make reservation". (You can also enter from My reservations with the "+" button or "Create new reservation".)

Choose the area to reserve

At the top you will see the progress in 4 steps. On "Choose the area to reserve", search with "Search common area" or tap the card for the area you want (gym, pool, hall, courts, etc.).

Choose the date

On the calendar, select the available day for your reservation and continue.

Choose the time slot

Select the available time slot for that day.

Review the summary

You will see the Summary with the area, day and time. Select the co-owner, enter the total attendance (residents + guests) and, if you want, add a comment. Then press "Accept".

Confirm the reservation

A box appears "Do you want to confirm your reservation?" with the details. Check "I have read and agree to the terms and conditions" and press "Reserve".

Go to Reservations

Open Reservations in the bottom bar and tap "My reservations".

Review your reservations list

You will see the list of your reservations with their area, date, time slot, person responsible and guests. If you do not have any yet, "No reservations recorded" appears.

Use "Search reservation" or "Filter" to find a specific reservation.

Check the details

Tap the eye 👁️ icon on a reservation to see its full details.

Go to Reservations

Open Reservations in the bottom bar and tap "My reservations".

Locate the reservation

In the My reservations list, find the reservation you want to cancel.

Cancel the reservation

Tap "Cancel reservation" on that reservation and confirm. The reservation will be removed from your list.

Go to Reservations

Open Reservations in the bottom bar and tap "Amenities".

Review the available amenities

You will see the list of available common areas (pool, gym, hall, courts, etc.).

Check availability

Tap an amenity to see its availability by day and time (each block indicates whether it is available or not). This way you know when you can reserve it before starting the process.

Go to "Report guest"

Open Security in the bottom bar and tap "Report guest".

Choose the visitor type

Select the type based on the visit: Temporary (occasional with an end date), Permanent (fixed access with photo), Express (quick entry), Vacation, Employee (weekly schedule) or Transport / Bus.

Enter the visitor's details

Fill in your guest's details: first name, last names and ID (and vehicle license plate if applicable).

Configure the details

Define the visit settings: entry date and time, validity period, and any additional instructions depending on the visitor type.

Confirm the registration

Review the summary and press "Accept". Your guest will be registered and will appear in "My guests".

Register the guest first

The start is the same as in Report guest: open Security, tap "Report guest" and complete the registration (type, details, settings and confirm).

Go to "View my guests"

Go back to the Security menu and open "My guests" to locate the guest you just registered.

Tap "Share new QR"

On the guest's card, the "Share new QR" button appears. Tap it to generate the code.

Choose how to share it

"Share QR code via" opens. Choose WhatsApp to send it directly, or Copy to clipboard to paste it wherever you want.

The guest receives the link

Your guest receives a message with the entry link. When they open it, they get their QR code and just need to hold it up to the entrance reader to enter automatically. The message also includes the location via Waze.

The visitor enters with their QR

When they open the link, your guest gets their QR code. They just need to hold it up to the reader at the condominium entrance and access opens automatically.

Go to Security

Open Security in the bottom bar and tap "Notes sent to guard".

Review your notes

You will see the notes you have sent, with the guard's reply. You can refresh or view the archived ones.

Write and send a note

With the "+" button you create a new note. Type your message in Description ("What do you want to tell them?") and press "Accept". It reaches the guard in real time.

Go to Security

Open Security in the bottom bar and tap "Report emergency".

Select the type and report

Mark the type of emergency: Fire, Physical assault, Health problems, Life at risk or Other. Then press "Report Emergency". The security guards will attend to your unit immediately.

Go to Security

Open Security in the bottom bar and tap "My guests".

Review your guests

You will see the list of visits you have reported, with their ID, license plate, validity period and dates. At the top you can filter by type (Temporary, Permanent, Express, Vacation, Employees, School Bus, Blacklist) or use the search box.

Go to Security

Open Security in the bottom bar and tap "My guests".

Locate the guest

In the My guests list, find the invitation you want to modify (you can filter by type or use the search box).

Choose "Edit Invitation"

Tap the three dots (⋮) on the guest and select "Edit Invitation".

Edit the details

Adjust the description and the dates and times from/until which the visitor can enter. Then continue with the → arrow.

Confirm the changes

Review the invitation summary (type, ID, name, license plate and dates) and press "Accept" to save.

Go to Security

Open Security in the bottom bar and tap "My guests".

Locate the "Not valid" guest

In the list, find the guest marked as "Not valid" (their invitation has expired).

Choose "Renew Invitation"

Tap the three dots (⋮) on the guest and select "Renew Invitation".

Set the new validity period

Adjust the new dates and times when the guest can enter and confirm. The invitation will become valid again.

Go to Security

Open Security in the bottom bar and tap "My guests".

Locate the guest

In the My guests list, find the invitation you want to delete.

Choose "Delete Record"

Tap the three dots (⋮) on the guest and select "Delete Record". (You can also use "Cancel Invitation" if you only want to void it.)

Confirm the deletion

Confirm when the app asks you. The invitation will disappear from your list.

Go to Security

Open Security in the bottom bar and tap "Visitors".

Review the history

You will see the entry history for your unit: each visitor with their type, entry/exit notes, date and time (or "Has not left yet").

Go to Security

Open Security in the bottom bar and tap "Security keys".

Set your key

You will see the explanation and the "Security key" field where you set your key. Type it and press "Accept". It must be legible, without special characters and easy to say out loud.

Use it with the guardhouse

It is used to verify your identity: for example, if you call the guard to authorize an entry, they may ask for your key to confirm it is you. Keep it private and share it only when necessary.

Go to Finances

Open Finances in the bottom bar and tap "View my account statement".

Review your account statement

You will see your unit's Total balance and, under General balances, the breakdown by item: Maintenance, Fines / Interest, Extraordinary, Common areas, Water fees and Others. The Total amounts due and the Credit balance are also shown.

Review the transactions

Further down, under Account statement transactions, you see the chronological detail: each fee or charge (maintenance, water, extraordinary, payments, etc.) with its amount and the accumulated balance by date.

Go to Finances

Open Finances in the bottom bar and tap "View my debts".

Review your current debts

Under "Current debts" you see the detail of the debts you have not yet settled: number, description, billing date, category and the paid and pending amounts.

Check the invoice

Tap a debt to open its digital invoice, with the recipient, description, category, due date and the total to pay. You can save it or share it.

Go to Finances

Open Finances in the bottom bar and tap "View my payments".

Review your payment history

You will see the receipt history (RECEIPT: A-503, etc.) with the payment type, the payment date and the amount. Use "Search payment" or "Filter" to find one.

Check the payment details

Tap a receipt to see its details: description, date, payment method, bank reference, total and the payments made (which invoices it was applied to).

View or download the receipt

From the detail you can open the payment receipt in document format, with the folio number, the breakdown and the condominium's details, ready to save or share.

Go to Finances

Open Finances in the bottom bar and tap "Payment receipts".

Review "My receipts"

Under "My receipts" you will see the ones you have already sent (with their submission date, bank and reference). To create a new one, tap the "+" button at the bottom right.

Fill out and submit the receipt

Complete the form: Subject, the bank where the deposit was made, the Amount Paid, the Bank Reference and a Description. Tap "Attach Receipt" to upload the photo or PDF, and press "Accept". Management validates it and applies it to your account.

Go to Finances

Open Finances in the bottom bar and tap "Financial statements".

Browse the folders by month

You will see folders by month (January, February, March…). Tap the month you are interested in to view and download the condominium's financial documents for that period.

Go to Administrative

Open Administrative in the bottom bar and tap "My tickets".

Open "My tickets"

You will see your ticket list; tap the "+" button at the bottom right to create a new one.

Fill out and register the ticket

On "Register Ticket", choose the Category, type your complaint or suggestion in the editor and, if you want, use "Attach" to upload files (max. 10 MB). Then press "Accept".

Go to Administrative

Open Administrative in the bottom bar and tap "My tickets".

Open "My tickets"

You will see your ticket list. On the ticket you want to track, tap "View tracking".

View the ticket tracking

The ticket detail opens: its status (for example, "Resolved"), category, date and the message you sent. From here you can also Rate the ticket.

Read the follow-up and replies

Further down you will see the Follow-up with replies from Aditum Support and yours, in chronological order.

Go to Administrative

Open Administrative in the bottom bar and tap "My tickets".

Open the ticket

In "My tickets", tap the ticket you want to reply to in order to open its detail.

Write your reply

In the ticket detail, go to "Send reply", type your message (you can Attach a file) and send it. Your reply stays in the same conversation with Aditum Support.

Go to Administrative

Open Administrative in the bottom bar and tap "Documents".

See the available types

You will see the available document types: Regulations, Minutes and meeting notes, Others and Contracts.

Open a category

Tap the type you need, for example "Regulations". The file (or the list of files) available in that category will be shown.

Open the document

Press the file to open the document and read it. From there you can view it in full (and download or share it depending on your device).

Go to Administrative

Open Administrative in the bottom bar and tap "My requests".

Open "My requests"

You will see "Direct communication with management" with your requests. Tap the "+" button at the bottom right to create a new one.

Fill out and send the request

On "Submit request", type the Subject and the Message. If you want, use "Attach" (max. 10 MB) and press "Send".

Go to Administrative

Open Administrative in the bottom bar and tap "My requests".

Open the request

In the list, tap the request you want to review (use the search box or the filter if you need to).

Review the detail

The "Message detail" opens: the full message, sender, date and the conversation with management.

Go to Administrative

Open Administrative in the bottom bar and tap "My requests".

Open the request

Tap the request you want to reply to in order to open its "Message detail".

Write your reply

Further down, in "Conversation", type your Reply (you can Attach a file) and press "Send Reply".

Go to "Assemblies"

Open Administrative in the bottom bar and tap "Assemblies".

Review the list

You will see all the assemblies. The current one appears as "CALLED" with the notice "Please confirm your attendance"; past ones appear as "FINISHED" with their attendance type.

Go to "Assemblies"

Open Administrative in the bottom bar and tap "Assemblies".

Open the called assembly

Enter the assembly marked as "CALLED" and press "Confirm Attendance".

Choose the attendance type

Select how you will participate: Virtual, Do not attend, Grant proxy to a third party or Grant proxy to an external third party.

Attach your credentials

Press "Upload Image" and take or choose a photo showing your face next to your ID (or a document that certifies you as the registered owner). Make sure it is sharp and legible, and press "Save".

Go to "Assemblies"

Open Administrative in the bottom bar and tap "Assemblies", then enter the assembly in progress.

Follow the items live

When the assembly starts and your credentials are verified, you will see the full agenda. The item being discussed appears highlighted in blue; the others stay gray until their turn. This way you always know where the assembly is.

Go to "Assemblies"

Open Administrative in the bottom bar and tap "Assemblies", then enter the assembly in progress.

Open the item voting

On the active item, when voting is open, the "CLICK HERE TO VOTE" button appears. Tap it.

Cast your vote

Read the question, select the unit you will vote with and choose your option (I agree, I disagree or Abstain). Tap "VOTE" to confirm.

Wait for voting to close

When everyone has voted and management closes the voting, the item status changes to "Closed".

View the official result

You will see the count by option (with percentages and bars), the pie chart, the percentage of households that did not participate and, in green, the winning option with its votes.

Go to Administrative

Open Administrative in the bottom bar and tap "My file".

Open your file

You will see "My unit's file" organized in folders: Certifications, Warnings and Payments. Tap the folder you need.

Open and download the document

Inside the folder you will see the available documents (for example, "Certification of fees up to date.pdf"). Tap the file to view it or use the download icon to save it.

Open the menu and go to "Residents"

Tap the ☰ menu (top left) and, under "Manage my unit", choose "Residents".

Review your unit's users

You will see "Users by unit" separated into Owners and Authorized residents. For each one, their ID number, email, mobile and whether they "Have a system account" is shown.

Open the menu and go to "Residents"

Tap the ☰ menu and, under "Manage my unit", choose "Residents".

Tap the "+" button

In the users list, tap the "+" button at the bottom right to register a new one.

Fill out the form and save

On "Register user", upload an image (optional) and fill in the details: Nationality, ID number (no dashes), Name, last names and mobile number. Then press "Accept".

Open the menu and go to "Residents"

Tap the ☰ menu and, under "Manage my unit", choose "Residents".

Choose "Edit"

Locate the user, open their actions menu and select "Edit".

Modify the details and save

The form opens with the data loaded. Change whatever you need (nationality, ID, name, last names, mobile) and press "Accept".

Open the menu and go to "Residents"

Tap the ☰ menu and, under "Manage my unit", choose "Residents".

Choose "Delete"

Locate the user, open their actions menu and select "Delete". The app will ask you to confirm before removing them.

Open the menu and go to "Pets"

Tap the ☰ menu and, under "Manage my unit", choose "Pets".

Review the pets list

You will see each pet with its name, type, breed, weight and whether it "Is up to date on vaccines". Use the search box or the "+" button to add one.

Check the details

Open the pet's menu and choose "Detail" to see its full information: unit, weight, vaccines, traits and contact.

Open the menu and go to "Pets"

Tap the ☰ menu and, under "Manage my unit", choose "Pets".

Tap the "+" button

In the pets list, tap the "+" button at the bottom right.

Fill out the details and save

Upload an image (optional) and fill in Pet details: Name, Type, Breed and Weight, as well as Health and contact. Then press "Accept".

Open the menu and go to "Pets"

Tap the ☰ menu and, under "Manage my unit", choose "Pets".

Choose "Edit"

Open the pet's actions menu (Detail, Edit, Delete) and choose "Edit".

Modify and save

Change whatever details you need (name, type, breed, weight, health) and press "Accept".

Open the menu and go to "Pets"

Tap the ☰ menu and, under "Manage my unit", choose "Pets".

Choose "Delete"

Open the pet's actions menu and choose "Delete". The app will ask you to confirm.

Open the menu and go to "Vehicles"

Tap the ☰ menu and, under "Manage my unit", choose "Vehicles".

Review the vehicles list

You will see each registered vehicle with its information (license plate, make, etc.). Use the search box or the "+" button to add one.

Check the details

Open the vehicle's menu and choose "Detail" to see all its information.

Open the menu and go to "Vehicles"

Tap the ☰ menu and, under "Manage my unit", choose "Vehicles".

Tap the "+" button

In the vehicles list, tap the "+" button at the bottom right.

Fill out the details and save

Fill in the vehicle's details and press "Accept".

Open the menu and go to "Vehicles"

Tap the ☰ menu and, under "Manage my unit", choose "Vehicles".

Choose "Edit"

Open the vehicle's actions menu and choose "Edit".

Modify and save

Change whatever details you need and press "Accept".

Open the menu and go to "Vehicles"

Tap the ☰ menu and, under "Manage my unit", choose "Vehicles".

Choose "Delete"

Open the vehicle's actions menu and choose "Delete". The app will ask you to confirm.

Open the Support section

In the ☰ side menu, open Support. You will see the "How can we help you?" screen. Tap the "Go To The Support Center" button.

Choose what you need

The Support Center opens with two options: "Submit a ticket" for a new query, or "View existing tickets" to review the ones you already submitted.

Submit a ticket

If you choose "Submit a ticket", a form opens with your Name, Condominium and email already filled in. Type the Subject and the Message and, if you want, attach files with "Add file". Then submit the ticket.

Track your tickets

In "View existing tickets", the list of your tickets appears. Each one shows its code, its status (for example, "New"), the subject and the date. Tap it to see the detail.